Frequently Asked Questions

General FAQs
Q: What methods of payment does we accept?
A: We accepts payments by credit card. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

Q: Will I have physical access to my server?
A: It will depend on the service that is provided. Customers that maintain their own equipment will have 24 hour access via multiple biometric hand scanners and key controlled access to cabinets and cages. Clients purchasing managed services will typically not require physical access as these tasks will be delegated to us. Escorted access can be arranged for these customers when required.

Company Policy
Q: Does Boblex host porn, spam or gambling sites?
A: No, we do not accept businesses oriented toward porn, spam, gambling or any other activity that could jeopardize its other customers. Our customers have worked hard to establish their business operations and we will not risk having them impacted by the questionable business practices of others.

Q: Does Boblex allow mass unsolicited bulk email?
A: No, we consider mass unsolicited email to be spam and will not allow this type of activity in its data center.

Q: Does Boblex allow bulk opt in email?
A: We allow opt in emails, but it needs to be done in a proper and professional way. If it is actually unsolicited email and complaints are consistently received regarding this type of activity, the customer will be required to curtail it.

Q: What is Boblex's privacy policy?
A: We consider the security and privacy of its customers extremely important. Information provided to us is not shared with any outside parties except as is required to fulfill the customer's requirements, such as ordering equipment, and as required by law.

Service FAQs
Q: How do I know what are my responsibilities and what are Boblex's?
A: All new customers receive a welcome packet of information that describes the services to be provided by us, contacts, and escalation procedures. As new services are added the packet of information is modified to keep it current.

Q: How long will it take to setup my service?
A: From the time a contract is signed, equipment is typically on-line within 24 to 48 hours however, a complex cluster may take up to a week or more.

Q: Will I have administrative control of the cloud?
A: It depends on the services that are procured. Customers that use Boblex for colocation maintain administrative control of their equipment. Customers that require 100% uptime guarantees will not have root control access. In between those two extremes there is some flexibility.

Q: What operating systems can I run on my server?
A: Boblex provides servers with Linux, UNIX, and Windows operating systems. Other operating systems may be supported if provided by the customer.

Q: Do you offer firewall protection?
A: Firewalls are an essential part of security protection. We provide shared or dedicated firewalls and will manage a customer provided firewall.

Q: Do you have a disaster recovery offering?
A: Boblex offers tape backup and network area storage, as well as cold and hot site infrastructure backup capabilities.

Q: Do you cap bandwidth?
A: The bandwidth is burstable so clients don't have to worry about their traffic being choked. If your monthly usage is higher than your contracted plan you will be billed for the overage and we will work with you to determine if it is a one time event or a trend.

Q: Does Boblex monitor my server's performance?
A: Boblex offers several monitoring options so you can procure the exact level of monitoring you require. In addition, network connectivity is always monitored and alerts are sent to either bayMountain or the customer so action can be taken.

Q: Does Boblex offer load balancing and clustering solutions?
A: Boblex was founded based on its unique proprietary clustering technology. We can help you configure a cluster that will meet your business needs and we offer shared or dedicated load balancing solutions. We will even manage a customer supplied load balancer.

Support FAQs
Q: Does Boblex provide 24/7/365 support?
A: Boblex maintains and supports its customers every hour of the day every day of the year.

Q: How do I notify Boblex of a problem?
A: New customers receive a welcome email of information that includes contacts and agreed upon escalation procedures.

Q: How does Boblex make certain problems are resolved?
A: Boblex has a proprietary trouble ticket system that customers can access remotely from any internet connection. All problems whether reported by a customer or discovered by Boblex are entered into this system. Customers can follow the progress of problem resolution in real-time from when it is entered into the system until it is resolved.

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